FrostNYC Reviews

Handmade in Italy: All jewelry is crafted with high-quality materials and craftsmanship, ensuring durability and longevity.

Specialized Custom Orders: Frost NYC specializes in custom orders, allowing for tailored pieces that meet individual style and taste.

Free Maintenance: Jewelry comes with a lifetime warranty, including free maintenance such as tightening loose prongs and replacing missing stones.

Certified Diamonds: All jewelry with diamonds has a clear description of diamond carat and quality. Any jewelry over $500 comes with an appraisal upon request.

SSL Certificate: All orders are secured with an SSL certificate, ensuring safe transactions without risk of data tampering.

Financing Options: Frost NYC offers financing options through Affirm, ACIMA, and PayTomorrow, allowing for flexible payment plans and no hidden fees.

15-Day Returns: Frost NYC offers a 15-day return policy with a 100% money-back guarantee, except for custom or customized jewelry which are final sale.

Variety of Styles: Frost NYC offers a wide range of jewelry, including 14k gold chains in various styles, lengths, and designs.

Positive Reputation: Frost NYC prioritizes customer satisfaction, providing exceptional customer service and a hassle-free return policy.

International Shipping: Frost NYC ships to other countries, with international duties handled by the customer.

Quality Jewelry: FrostNYC offers high-quality, authentic jewelry pieces, including 14k and 18k solid gold chains and pendants, with options for custom designs and iced-out diamonds.

Customer Service: The company is known for its exceptional customer service, with reviewers praising the helpfulness and professionalism of the staff, including specific mentions of Mirna and Izzy.

Return Policy: FrostNYC has a 15-day return policy, allowing customers to return items if they are not satisfied, and offers a Return Merchandise Authorization number to facilitate the process.

Warranty and Upgrade: The company provides a lifetime warranty and lifetime upgrade on its jewelry pieces, ensuring that customers can get their items repaired or upgraded without additional cost.

Payment Options: FrostNYC accepts various payment methods, including major credit cards, PayPal, and financing options through partners like Affirm and PayTomorrow.

Shipping: The company offers free expedited shipping via FedEx, with all shipments fully insured and tracked.

Quality Issues: There have been reports of receiving fake or misrepresented items, such as a fake Rolex watch.

Order Discrepancies: Some customers have experienced discrepancies in their orders, such as receiving different items than what was ordered.

Customer Support Issues: While generally praised, there have been instances where customer support was unhelpful or unresponsive, particularly in resolving issues with returns and exchanges.